Policies
Refund policy
What happens when you cancel a registration, or when we have to cancel a session.
01
Cancelling your registration
If you are registered for a live session or webinar, you may cancel up to 72 hours before it starts. EdCapco will issue a letter of credit that you can use towards any of our future events. The letter of credit is valid for six months.
02
When a session is cancelled by us
A webinar may be cancelled because of low enrolment or circumstances we cannot avoid. If that happens, participants are notified 24 hours before the scheduled start of the event.
Where a live webinar is cancelled, registered participants may choose either the recorded version of the webinar or a refund.
03
When refunds are issued
- A refund can be processed only where the event has been cancelled and is not rescheduled within 90 days of its original date.
- Refunds are not given to participants who do not attend the webinar.
Questions about this policy?
Write to support@assentglobal.us or use the contact form.